Open the app or website, enter your location and instantly browse dishes being cooked nearby. Filter by cuisine, price, dietary needs or collection versus delivery. Once you’ve found something that tempts you, check the cook’s profile for ingredients, allergen details and available times. Place your order, pay securely, then either collect at the agreed slot or sit back while a local courier brings it to your door. Real food, no fuss, and every pound supports someone in your community.

Download the Air Eats app and create a cook profile that showcases who you are and what you make best. Upload clear photos, write tempting descriptions, list ingredients and flag any allergens. Choose the days and collection or delivery windows that suit your lifestyle, then set your prices. Once your profile is verified and you upload your hygiene paperwork, your dishes will appear to hungry locals. When orders come in, cook, hand over or dispatch, and get paid directly into your account.

Safety is built into every step. All cooks must upload evidence of their food hygiene training and kitchen registration with the local authority before their menus go live. Customers can view these certificates, see full ingredient lists and read peer reviews. Orders are paid for through a secure checkout, and we mask contact details to protect privacy. If something isn’t right, our customer service team is on hand to help resolve issues quickly and ensure standards remain consistently high.

Absolutely. When you open the marketplace, you can switch on filters for vegetarian, vegan, gluten-free, halal, diabetic-friendly, low-carb, high-protein, and more. Each listing also displays a clear ingredient and allergen panel so you can double-check before ordering. Because cooks manage their own menus, many are happy to tweak a dish if you message them first. Whether you need nut-free brownies or dairy-free lasagne, Air Eats makes it simple to find food that matches your lifestyle.

Sustainability is one of Air Eats’ core principles, so we encourage home cooks to choose compostable or recyclable containers and keep single-use plastics to an absolute minimum. Many sellers even offer a returnable box scheme for local customers, reducing waste further. Packaging details appear on each menu item and you can message a cook if you’d like to supply your own dishes or request zero-plastic. By ordering locally, you already cut food miles; mindful packaging makes the impact even smaller.

All transactions are processed through our PCI-compliant payment partner, keeping card details encrypted and never shared with cooks. Funds are held securely until the scheduled collection or delivery window passes, giving both parties confidence. Cooks receive payouts directly to their nominated bank account, and customers can request a refund through the app if an order is cancelled or not as described. Air Eats monitors activity to spot fraud, and two-factor authentication adds another layer of security for larger purchases.

Signing up and listing dishes is free. When you make a sale, Air Eats deducts a small service fee that covers payment processing, customer support, and platform maintenance, then sends the remaining balance to your bank. The fee percentage is shown clearly in your dashboard, so there are no surprises. Because customers pay separately for delivery, you keep full control of your pricing. Our aim is simple: cooks earn fairly while we sustain and improve the marketplace for everyone.

Yes. Each cook decides whether they offer collection only, local delivery handled by themselves, or courier delivery through our partner network. Available options appear on the menu before you order, along with any delivery fee. If you pick collection, the app guides you to the address and provides an in-app chat for smooth handover. For deliveries, real-time tracking shows when your meal is on the way. Either way you know exactly when to plate up and enjoy.

Plans change, so we’ve made cancellations straightforward. Open your order, tap Cancel and the cook receives an instant notification. If you cancel before the cook begins preparing, you’ll receive an automatic full refund. After prep begins, partial refunds depend on the cook’s stated policy, which you can see before confirming your order. If a cook cancels unexpectedly, you get an immediate full refund and credit towards your next meal. Our support team is always available for extra help.

By connecting neighbours through food, Air Eats keeps money circulating locally and celebrates cultural recipes that might otherwise remain hidden. We encourage cooks to buy ingredients from nearby markets and provide clear labelling for dishes that donate a portion to charities or food banks. Our surplus feature lets sellers post unsold meals at a discount or free for those in need, reducing waste while helping people. Every order you place tastes good and does good at the same time.